Frequently Asked Questions

Shopping Information
How long will delivery take?

The COVID-19 pandemic has created record-breaking shipment volumes in logistics networks nationwide. Please note that the current pandemic status may cause shipment delays. Standard shipping with in the 48 contiguous states will vary from 3 to 5 business days. International shipping will vary from 5 to 7 business days, delays may occur due to customs processing.

What exactly happens after ordering?

Orders placed before 3:00 PM Central Standard Time will be processed the same day for shipment. All orders placed after hours, weekends and or holidays will be processed on the next business day.

Do I receive an invoice for my order?

All orders will automatically be sent a sales receipt to assigned email. If you would like to request a copy of an invoice, please send an email to sales@cartoliinstruments.com with the Order # in the subject line

Shipping Information
Do you ship internationally?

We are pleased to announce that we not only ship domestically, but also ship internationally. If you have placed an order to be shipped internationally, the end-user may incur financial responsibility being imposed on the package:

  • Customs

  • Duties

  • Tariffs

  • Taxes

    Cartoli Instruments, LLC does not and will not cover any of these costs on behalf of the customer. Please be knowledgable of your country’s Customs and Import Restriction prior to placing an order.

Why can I only ship to my billing address?

Shipping address must match billing address or your transaction will be rejected by Authorize.net at check out. All orders placed on check out are forced to ship to the customer’s billing address associated with their method of payment. This precaution is taken to ensure the transaction captured is not fraudulent.

In the event the customer wants to ship to an address other than billing address, please contact our Sales Agents directly to assist in completing your transaction.

Payment Information
What should I do if I receive a damaged or wrong product?

Please contact sales@cartoliinstruments.com if  your order has been processed incorrectly:

  • Items are broken

  • Items are missing

  • Items are not as described

  • Items are not working properly

For a faster response, live text with our Sales Agents through WhatsApp Business +1 (210) 444-2870

Can I change or cancel my order?

Orders can be cancelled the day it is placed before 3:00 PM Central Standard Time. Orders can be cancelled by calling the toll free number +1 (833) 322-7865 and following the prompts.

How can I track my orders?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.